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Slow and badly organised

Story from nhs.uk

"Slow and badly organised"

About: Westmorland General Hospital

After waiting 4 weeks to see a consultant, and a further 4 weeks for an MRI, then 2 weeks for the results, then 2 weeks for a physiotherapy appointment (that's 12 weeks for you score-keepers) it turned out that the follow-up appointment with the consultant that should have been scheduled wasn't. So I gave up altogether rather than be stuck in a pointless physio loop - I'll just keep managing the condition like I did before I had to wait 12 weeks for something to happen.

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Responses

Response from Westmorland General Hospital 10 years ago
Westmorland General Hospital

Submitted on 24/01/2014 at 10:58
Published on nhs.uk on 25/01/2014 at 03:00

Many apologies for the issues you have been facing. We’d really like to investigate the concerns you have raised, and hopefully ensure that we can resolve the issues. If possible would you contact our Patient Relations department on 01539 795497. We will then be able to investigate and hopefully help you

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