What could be improved
my friend phoned cos her son was admitted. she was passed on to switchboard, waited ages, no reply. i tried and again waited nearly 5 minutes b4 i gave up. this isn't good enough leaving a mother hanging on with no news.
"my friend phoned cos her son was ..."
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
Posted via nhs.uk (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››