"Overall these sessions were great and did me a lot of good"

About: Inclusion Matters Sefton

(as the patient),

When I was first referred for this treatment I was a bit dubious about it. I need not have worried.

The young lady, Estee, was great. She was not judgemental and was a great listener. The sessions really made me feel better.

Estee was excellent at her job. She listened very well and gave me some good advice. The sessions could have been a bit longer. Due to no fault of her own, sometimes Estee was restricted to time. I fully understand this as other people have to be seen.

I now realise that the rest is down to me. I have to work hard and remember what was said. Overall these sessions were great and did me a lot of good.

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Response from Elizabeth Forrest, CBT Therapist, Inclusion Matters

Dear 'North 928',

Many thanks for taking the time to leave your feedback with us via Patient Opinion.

I'm pleased to hear that despite some initial worries you benefited from treatment and are now feeling better. I hope your words will encourage others to come to our service.

I will make sure that your positive feedback is passed on to Estee.

I wish you all the best for the future,



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