"Excellent care in A&E"

About: Royal Surrey County Hospital

I received exemplary care while in A&E and subsequently CDU. All staff including consultants,nurses and HCAs were more than competent and very kind. Inevitably there are waits for results and opinions but these were kept to a minimum. I was kept fed, watered and comfortable with regular offers of pain relief. The only negative was the sanitary bin in the CDU female patient toilet which was literally overflowing. House keeping not medicine. Thank you all

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Surrey County Hospital

Many thanks for taking the time to review the service you experienced at the Royal Surrey. I have passed your feedback on to our housekeeping manager, to ensure that this is an area in the Trust that regularly gets looked at. It is very nice to hear that our staff members treated you with kindness and that you felt well cared for. We really appreciate your feedback. Best wishes, Royal Surrey County Hospital

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story