"My mother's stay in East Surrey hospital"

About: East Surrey Hospital / Trauma and orthopaedics

(as a relative),

My 80 year old mother had to be hospitalised on one of the orthopaedic wards.

The food and nursing care were good.

The communication seemed very poor. It was unclear which were the nursing staff and who were care workers. My mother seemed to be given different descriptions for her injuries depending on which doctor saw her. There seemed to be no plan in place for her leaving and it was very unclear as to when she should leave. Although staff referred to notes when I asked questions about her progress, nobody I met seemed to take responsibility. I found the careworkers I met on a couple of the night shifts irresponsible, rowdy and bullying. My mother was afraid of two of them. The day staff were far nicer although I observed one staff member being apparently disrespectful to one elderly patient.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear HelenR

Many thanks for posting your comments but I am concerned to read some of your observations and I would like to look into it further. In order for me to do this properly please could you e-mail me your Mother's details to ian.mackenzie@sash.nhs.uk or please call 01737 231988.

Many thanks and I look forward to hearing from you.



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