"Care for elderly after fall"

About: Norfolk & Norwich University Hospital / Accident and emergency Norfolk & Norwich University Hospital / Older people's healthcare

(as a carer),

Accident & Emergency absolutely fabulous.

Acute Assessment Ward - good.

MFE Ward (Older People's Ward) - poor and good. Good when the weekday staff were on. Poor with weekend staff who it seemed to me ignored basics despite some warning signs eg dehydration and potentially inaccurate records.

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Response from Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for taking the time to share your feedback with us. We will pass on your comments to the relevant departments about the good care the patient received in A&E and AMU and your concerns about the care given in Older People's Medicine.

If you would like to discuss your concerns please contact our Patient Advice and Liaison Service on 01603 289036.

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