"never again"

About: Colchester General Hospital

I was admitted to A&E and have never been spoken to so rudely and been made to feel like I had done something wrong. I am prone to fainting and my husband rang ambulance as was worried. was left in a side room for almost 2 hours with not a soul coming near me apart from a passing nurse who came when I needed the loo. eventually someone came in, listened to my chest and said "I don't know why you faint and you can go home" he then was very very rude to my husband about the fact he had rang for an ambulance and now we are in a situation of not knowing what to do next time I pass out.as no one had come near me they didn't realise that my ecg from the ambulance had something on it about abnormal reading which I didn't find till the next day, being ill is hard enough without being treated like this,

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Accident and emergency services at RDEE4-Colchester General Hospital at 13/01/2014 14:42:37”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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