"Son visit to the Orthodontics Department"

About: Good Hope Hospital

My son had an appointment at the Orthodontics Department this week and was seen by the consultant and his team. My son was treated with dignity and respect by both the consultant and the dental nurse. The consultant reassured my son and made him feel at ease. I was very impressed that my son’s treatment was explained fully and what options were available with regards to his course of treatment. Everyone in the department was pleasant and friendly. His next appointment letters were also ready for me from the receptionist before leaving the department.

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Michelle

Thank you for taking the time and trouble to post your comments regarding Good Hope hospital. I have since forward your feedback to the Orthodontic department for the nurses and medical staff to read your you and your son's experience.

Please accept my apologies for the delay in responding to your feedback.

Many thanks


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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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