"An experience in Yorks emergency department"

About: York Hospital

On Monday 6th January I accompanied my 85 year old mother to the emergency department at York hospital after she fell on the stairs at home. Although the staff were extremely pleasant, I felt that the doctors appearance definitely needed improvement. Her dress sense certainly left something to be desired but more off putting was the fact that she smelt unclean which both mum and I found appalling from someone on her position.

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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