"Complicated birth, but looked after by great team"

About: University College Hospital

I gave birth to my first child at UCLH (consultants led unit) in March 2010. When I arrived I was only slightly dilated, so I was advised to go home for few hours. However when I explained that I lived quite far, they let me stay. I then requested an epidural which was provided quite quickly. The midwife was with me almost all of the time and she was absolutely great. She was very caring and professional. I finally gave birth after 21 hours (forceps delivery) with a great team in theatre. I was looked after many people during my stay and all of them were amazing. I will be eternally grateful for their hard work. However, I spent the whole following day waiting for the pediatrician to assess my boy. I waited and waited and waited and nobody arrived. So I had to stay for another night. I cried for the whole night. I really really wanted to go home. I was exhausted after long labour (no sleep for 2 nights straight) and I needed someone to help me with my baby. As much as I loved being on consultants led department and later in EGA birth centre, I was disappointed being left in a bay in postnatal department. I understand that they are really busy there, but staff was indifferent at best. When I said that I wanted to be released anyway, they said that birth of my child will not be registered and that I will not be able to get a birth certificate. It only added to my anxiety and I cried even more (I know hormones....). So, 5 stars for both birth departments 2 stars for postnatal department (well, it was clean).

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Response from University College Hospital

Thank you for your kind comments. As a Trust we take patient comments extremely seriously and would be grateful if you could make contact with us so that your concerns can be investigated. Please contact our Patient Advice and Liaison Service on 020 3447 3042 or by email to pals@uclh.nhs.uk.

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