"Awful telephone service"

I have been trying to contact a member of my family, I was given the bedside telephone number but only on one occassion has the system actually worked allowing me to get a direct connection. Apart from the ultra long waffling introduction, which no doubt is designed to increase your phone bill rather than be useful the system doesn't connect and if you are fool hardy enough to call customer services you will spend another 5 minutes of fruitless frustration. I subsequently found out that the telephone number had changed but there doesn't seem to be any logical way of communicating that to outside parties- it is simple technology, please employ someone who has the wit to develop a system that works!!!!