"Awful telephone service"

About: Derriford Hospital

I have been trying to contact a member of my family, I was given the bedside telephone number but only on one occassion has the system actually worked allowing me to get a direct connection. Apart from the ultra long waffling introduction, which no doubt is designed to increase your phone bill rather than be useful the system doesn't connect and if you are fool hardy enough to call customer services you will spend another 5 minutes of fruitless frustration. I subsequently found out that the telephone number had changed but there doesn't seem to be any logical way of communicating that to outside parties- it is simple technology, please employ someone who has the wit to develop a system that works!!!!

Story from NHS Choices

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good afternoon and thank you for your posting. I am sorry that you experienced such a frustrating time in gaining a direct connection to speak to a member of your family during their admission to hospital. Please can I check whether you are referring to the Hospedia telephones or did you mean the ward patients' phone? It would also be helpful to know which ward and confirmation of the above and I will ensure your comments are directed to the appropriate team.

We understand that families want to keep in contact with their loved ones whilst in hospital and it is disappointing that this did not happen on this occasion.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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