"9 hour wait with burst appendix at Doncaster Royal Infirmary"

About: Doncaster Royal Infirmary / General surgery

(as a relative),

We received excellent service from the nurses on the ward at Doncaster Royal Infirmary, but the amount of time it took to operate on my son was unacceptable.

My 9 year old son was diagnosed with a burst appendix before 7am, yet he did not get into the operating theatre until after 4pm. This means that he had to wait on a ward, in considerable pain, for approximately 9 hours. At one point we were told that he would have to wait further to allow for the operating staff to have lunch! This is abhorrent.

Due to the delay, my son was in hospital for a week until his body recovered, as the burst appendix and its contents were allowed to spread and leak within him for 9 hours.

I would like the reason for this delay to be explained please.

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Response from PALS Manager, Doncaster PCT

Hello, thank you for your posting about your experience at Doncaster Royal Infirmary. I was sorry to hear that you received a service you were not satisfied with from the hospital. I would like to take this opportunity to inform you that if you have any questions or concerns then the PALS team at Doncaster Royal Infirmary would be happy to hear from you regarding this and try to resolve any problems you might have encountered. The PALS Team can be reached on 01302 553140, by email, or during office hours or by visiting them at their offices inside the Main Entrance of the hospital.
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