"My husband and i had heard mixed reviews about..."

About: St George's Hospital (Tooting) (London)

My husband and i had heard mixed reviews about this hospital, but we were automatically assigned this place, according to where we live. What a nightmare this place turned out to be. The hospital is good for when you are on the verge of death, as they will save you, but anything else it is awful. We arrived at hospital as i thought i was about to go into labour. The midwife that saw me, had tile grout around all her finger nails as she had tilled her bathroom that weekend. We asked her to put gloves on, but she said she would not be able to tell how far i was dialated. Shocked with this, we did not know what else we could do, so she carried on. I was told to come back. About 5 hours later we came back to the hospital at around 3am. I was in lots of pain, and needed to see someone straight away. We were kept waiting in the waiting room for the next hour or so whilst i was bleeding. My husband then called the staff, as the pain was too much for me. Staff immediately took me and told me that i was at the advanced stages of labour. The doctors has said i was group B Strep, and needed to have anti biotics before labour. They did not give this to me in time. The room we had the baby in, had a window that could not be shut. Baby was born within an hour of us getting this room. once baby was born, i required stitches, they did this wrong. Then called someone else to do it. They did it wrong. So eventually after having 2 people do the stitching, finally at the third attempt it was done. By this time the baby was cold as the room window could not be shut. Baby had to be heated under a special heater. Taken to the ward as i was not given the antibiotics for group b strep. We were told we would have to stay in hospital for 2 days. What ensued was a catalogue of errors. Nurses could not get the cannula into babies wrist, 15 attempts were made, was told to get the anti biotics exactly 24 hours after the first one had been administered, but no one listened to us. Second day no one allowed us to get the anti biotics. We were continuously told that the doctor would be coming on his rounds, this never happened. In the end my husband took the baby downstairs to intensive care, and spoke to them directly - they were shocked at how bad the ward upstairs was. In summary this is an awful hospital, staff are very rude. Mid Wifes are rude and un caring. I was told on many occasions, when i requested to see a doctor that they only work between 9 and 5 - the rest of the time everything is done by the nurses. A huge hospital with no doctors around. Shocking but very true. For our next baby, we will steer clear of this place. We had tears of joy when we were allowed to leave, as it finally meant the nightmare was over. If you can avoid this Hospital, then i would most definitely advise so.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St George's University Hospitals NHS Foundation Trust

St George's Hospital (London) replied on 27 December 2013 on NHS Choices

We are sorry to learn of your experience. Your description of the staff being rude and uncaring and the level of accommodation you experienced is certainly not the standard we expect for our patients. Your comments will be passed to the service.

The Patient Advice and Liaison Service (PALS) is available if you would like to discuss your concerns with a manager of the Obstetric department. Please contact PALS at pals@stgeorges.nhs.uk or on 020 8725 2453.

Updates, changes and questions related to this story