"Ophthalmology appointments"

About: Leicester Royal Infirmary

After visiting the eye clinic many times it's fair to say let's I am dissatisfied with the appointment system.In the past I never received appointments I should have. After a lot of hassle I finally received one for decades 2012(should have been june2012).I then got a cancellation letter! I eventually got an appointment for 20/7/13. Before then I had to go to eye casualty due to floaters. They seemed shocked I hadn't been seen in so long. They referee me to ophthalmology for laser.They couldn't do laser due to hemorhaging.I have had 2 further appointments to see if the bleeding eased and was told I may need an operation.I had an appointment today 1/10/13 .I got to LRI but felt ill so my husband went to the clinic to cancel.They made another appointment for 22/4/14 Which is too far away as the consultant wanted to see me within2/3months which was October 2013. Ihave had a right job ringing around the booking clinic who were no help so I rang pils who said they'd email the clinic to contact me which they did but we're no help.They said to contact my doctors to try to hurry my appointment up.I have done this so hope I get an appointment as early as possible.It seems a lot of messing about when the consultant wants to see you sooner. Also the attitude of the receptionists can be rude,She told my husband she was doing him a favorite giving me an appointment! Anyway I really hope I hear soon as I still have floaters which I were told needed sorting out and it's worrying yours Mrs T L Elliott.

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Response from Leicester Royal Infirmary

Dear Tracey, Thank you for taking the time to post your comments about our Ophthalmology department. We value all feedback as this allows us to continually review and improve our services. We would like to take this opportunity to sincerely apologise for the recent issues you have experienced and to reassure you that we have made some developments that will improve the way we deliver our service to patients. We are very aware that some patients have had to wait longer for an appointment or surgery, and that some patients also have their appointment dates/times changed or cancelled. We are very sorry for this and have made some significant changes to our processes over the summer that will significantly improve both the appointment process for patients and further reduce waiting times. We are also aware that patients have been facing some are difficulty in contacting us at peak times for which we are also truly sorry. We are in the process of implementing a guided calls system to ensure calls are directed to the correct service and answered quickly. If you are having difficulty getting through on the phone and have any further concerns, please email lead nurse for Specialist Surgery Kerry.Pape@uhl-tr.nhs.uk who will be happy to help you. Kind regards Communications Team Leicester’s Hospitals

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