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Ultrasound

Story from nhs.uk

"Ultrasound"

I was appalled by the disorganisation, after waiting 2 weeks for my ultrasound, for them to mess my paper work up and now have to wait another 2 weeks!, after talking to the receptionist she barely made eye contact with me and was rude! I will always book my ultrasound somewhere else as it was awful! The staff should learn some respect!!

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Responses

Response from Mary Heritage, Assistant Director of Quality , Quality, Derbyshire Community Health Services NHS Trust 10 years ago
Mary Heritage
Assistant Director of Quality , Quality,
Derbyshire Community Health Services NHS Trust

Submitted on 24/01/2014 at 18:05
Published on Care Opinion at 20:16

I was very disappointed to hear that this was your experience of using our service. I have shared your story with the manager of the service so that we can take whatever steps are needed to improve the service in future.

I am sorry that you did not have a positive experience.

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Response from Coalville Community Hospital 10 years ago
Coalville Community Hospital

Submitted on 28/01/2014 at 09:29
Published on nhs.uk on 29/01/2014 at 03:00

I was very disappointed to hear that this was your experience of using our service. I have shared your story with the manager of the service so that we can take whatever steps are needed to improve the service in future. I am sorry that you did not have a positive experience. Mary Heritage, Assistant Director of Quality

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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