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About: Manchester Royal Infirmary

I would just like to give some feedback of the experience i have had at this hospital since i suffered a heart attack in April of last year. First of all, thank you for saving my life.Secondly, i had to return there on the 18/07/2013 to have a procedure done to check-out one of my other arteries, and i can tell you now that since the first moment we entered the building as an out patient we was met with the most obliging people you could wish to meet. When we got a bit lost we were aproached by a member of staff from the path lab who had noticed we looked a bit bewildered and guided us to where we needed to go,and then the same thing happened on the way out, this time by a Sister, and they were both so pleasant. Now i would like to comment on the treatment i recieved once i was admitted. The staff were the most genuine friendly and reassuring people you could wish to find in this situation, form the porters, right upto the surgeons who carried out the procedure. Even when they did have not have to attend the patients, you could see how well they co-ordinated with each other that they just filled you with confidence. So thank you very much all the staff on ward 35. P.S. I'm sure that every other ward at this hospital work to the same standards.

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Response from Manchester Royal Infirmary

Thank you very much for taking the time to post your comments on the NHS Choices / Patient Opinion website regarding the care and treatment that you received at the Manchester Heart Centre. We are extremely pleased that you had a positive experience of our services and it’s very thoughtful of you to take the time to write and compliment staff, your feedback is very much appreciated. It is very reassuring to know that you felt that staff were both helpful and pleasant when they assisted you to find your way to and from the department. We are also very pleased to learn that the care that you received during your stay on Ward 35 was of such a high standard and that your experiences regarding the staff were positive. I can assure you that we have passed on your comments to the team, including the Cardiology medical staff, the Cather Laboratory staff, the Ward 35 staff and the Manchester Heart Centre Porters; such positive feedback is always gratefully received. Thank you for taking the time to give us your feedback and we are very pleased that it reflects the hard work and dedication of the staff in the Manchester Heart Centre. The Patient Experience Team Central Manchester University Hospitals NHS foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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