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(Tell us your experiences in 500 ...

Story from nhs.uk

"(Tell us your experiences in 500 ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

(Tell us your experiences in 500 words or less)

What could be improved

I have spent a very frustrating morning try to contact the hospital.

Your appointment numbers are not answered, despite the treatening letter you have sent regarding the consequences of not attending an appointment.

I am not surprised that people do not attend clinics.

Your medical care has always been second to none; sort out your customer services administration!

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Responses

Response from Royal Lancaster Infirmary 15 years ago
Royal Lancaster Infirmary

Submitted on 23/12/2008 at 11:18
Published on nhs.uk on 15/11/2009 at 20:44

Thank you for bringing this matter to our attention. Should you wish to make a formal complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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