"The dedication of the staff on ..."

What I liked

The dedication of the staff on ward 8 was wonderful. I cannot express how pleased I am with the care and attention my relative recieved. The staff were helpful and supportive towards us as a family. the ward was clean and tidy.i stayed over for a week and the facilities were excellent. I am a community Matron and I was very aware of my surroundings and the care provided and I was very impressed. I especially want to mention the night sister,who I did not know her name, she was on the unit when my daughter was admitted, and continued to offer support. My daughter is called amy, and I would like the sister to be given praise from us.

What could be improved

The only adverse comment that I could make would be that the night staff were extremley noisey. I appreciate the fact that there is an assessment unit on the ward, but one of the nights was very quiet, yet the night staff were really loud. Fortunately we were in ward 8 away from the the nurses station, if i had been any nearer, I would have been even more upset.