"no registrar or doctor available on acute..."

About: Queen's Medical Centre

I was disgusted to find that there was not a registrar or doctor available to assess patients being admitted on to the ward from A&E. The staff nurse was phoning departments trying to locate a registrar but had no luck so patients were not seen until the following day. I was not given a identity bracelet during my admission on to the ward. Patients were being named and discussed very loudly by staff on the ward . The food was cold and dinner was left on the plate despite me not being at my bed.

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Response from Queen's Medical Centre

We are concerned to read about your recent inpatient stay. I would welcome the opportunity to discuss your concerns further with you. If this is agreeable with you, kindly contact me directly on 0115 9249924 ext 67662, or via email on jim.murray@nuh.nhs.uk. Jim Murray, Clinical Lead for Acute Medicine

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