"Hospital Feedback"

My expeirence of visiting- When we 1st rang the buzzer for the ward to visit, it took us 10mins alone to be able to get in to see her as nobody knew who she was (she had been there 24hrs) we where greeted at the front door by a paitent that only had bad things to say about the place 1 being they are only aloud out in the garden for 15mins every hour so most of them smoke in there rooms (which you can smell as soon as you walk in) we eventually got in, as we walked in the smell was unbelivble, the atmosphere was shocking about 7 of the patients where sat in a room watching tv. We sat down with her in a dark dingy smelly dining area. As soon as we spoke to my her she told us that they hadnt checked her (she was on 15min obs) 1 member of staff was so rude. she spoke to us as if we where 5yrs old. when we asked about meetings with drs ect nobody really knew anything, there was no answers for any of our questions. the whole place has a horrible feel, how anybody is meant to get better there is beyond me. The staff are not nice they walk round with an attitude. out of the several hospitals we have been in, this has to be by far the worst!