"Calling the hospital for info on an elderly..."

I called the main reception today to find out about an elderly patient.. The phone was answered by a very rude receptionist..No manners what so ever! I was always taught to say please and thank you..Her's had clearly had been left at home....How very rude! I was left waiting while a phone number was found, then past to Oakwood. They had no idea who I was asking about an said he'd not been at the hosital.. A neighbour has already been to visit at the above hospital! But still they say they do not have this patient on their ward have no such patient with his name staying at the hospital.... I was told to ring the RBH and ask them where he is?! I wanted to send a get well card and find out about visiting times,but what is the point when no-one knows or could help... It is not good enough!