"The experience of a Doctor (as a patient)"

About: Russells Hall Hospital

I had Cardiac Surgery in QE Hospital Birmingham and had post operative complications. Of late I had suspected Pulmonary Embolism. The Consultants Nurses and other staff at Russells Hall Hospital (and the GPs) were very efficient and very helpful in resolving my problems and passing information to my cardiac surgeon. This is really how the NHS should work (seamlessly between hospitals). I am a Consultant Physician from Sheffield, and I know Consultants in Russells Hall Hospital and therefore my experience is probably an exception. But it should not be any different for any patient. What is most important is for the Trust to be mindful of the patient experience and learn from it.

Story from NHS Choices

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Response from Russells Hall Hospital

Thank you for your positive feedback about your ECG at Russells Hall Hospital. Staff will be delighted that you had such a positive experience as they work hard to give patients the best possible care. We will be sure to pass your comments on to them.

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