"Outrageous care!"

I'm currently an inpatient at ROH have been since 1st January 2014 and I'm still waiting for a bed on G2 ward! Staff here so unhelpful, rude, been moved 5 times and still not on correct ward for my treatment! Had to have 2 cold showers as no hot water on A1 ward, no tv, no bathroom, no butter or plates! Had to pick another patient up from the floor as she fell over and there were no nurses around to help! Please someone help me!