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Dont bother to complain!!!

Story from nhs.uk

"Dont bother to complain!!!"

About: Freeman Hospital

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My wife has been let down with this hospital,so many times its unreal She has made several complaints and got know were the chief of the hospital did not answer her questions just brushed it under the carpets. As a consequence of her complaint she has been left to suffer and know one to turn to, she has been told if you send any more emails they will be looked at but will not get a correspondence back. My wife has had some great doctors at the newcastle nhs trust, just a shame the general surgery team let this hospital down. It is no good contacting the complaints office as they do not like you to complain. The chief correspondence back to my wife was very blunt and rude.

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Responses

Response from Freeman Hospital 10 years ago
Freeman Hospital

Submitted on 08/01/2014 at 15:30
Published on nhs.uk on 09/01/2014 at 03:00

Thank you for your comments on NHS Choices. We are very disappointed to hear that your wife feels let down by the General Surgery team and Complaints process at the Newcastle Upon Tyne Hospitals. We would like to assure you that we do value patient feedback including complaints and do all we can to investigate, resolve and learn from concerns. As this is an anonymous message, we are unable to comment further. If you would like a personal response – please contact the Patient Relations Department on 0191 2231382 who will do all that they can to address your concerns.

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