"Experience at a&E and ACU"

About: Countess Of Chester Hospital

Anything else?

I went to A&E today and it was decided that I should go to the ACU as a day patient. When I left the little room I'd been in, I was told to wait in the middle of A&E main room until it was time for me to go - I estimate I was there around 30 mins. Both other patients sat with me and myself were quite distressed by having to sit in front and look at very poorly people and/or receiving their treatment. I also felt this was unfair those patients in beds who had people sat front of them. I feel that this needs addressing and a new waiting area should be found. Additionally, staff should ensure curtains are closed when people are being treated. Thank you

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Response from Countess Of Chester Hospital

Dear Sir / Madam, We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to help improve our service. Please be assured that your comments will be shared with staff in our A&E Department. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. The Patient Experience Team

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