"Totally professional and reassuring"

About: South Western Ambulance Service NHS Foundation Trust

(as a carer),

The following feedback was received by South Western Ambulance Service NHS Foundation Trust via an on line Have Your Say survey:

My 85 year old mother-in-law experienced what appeared to be a heart attack (radiating chest pain and very rapid loss of breadth to near unconsciousness). Within 5 minutes of telephoning 999 a paramedic arrived at the house to attend my mother-in-law. An ambulance arrived 2 minutes later and within 15 minutes took her to A&E, where she was kept overnight for observation.

The SWAST paramedics were totally professional and reassuring, throughout what was a very stressful and anxious experience for our family members.

My mother-in-law was discharged from hospital the following day, but it was a great source of reassurance to see the ambulance service respond as one would hope and expect it to.

Thank you for a job well done.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

South Western Ambulance Service NHS Foundation Trust is very grateful to those who take the time to contact us.

All feedback helps us improve the services we offer to our patients and their families.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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