"Generally impressed"

Anything else?

Have been referred to orthopaedics and ultrasound scanning departments in the past year and have been impressed with the short referral to seen time and relatively short waiting time in the hospital. The only 'complaints' are: 1. Despite asking, I have never been sent a copy of clinic letters to GP. As GPs do not always follow up letters promptly, if at all, it is essential that patient copies are sent as a matter of course, particularly if follow up treatment is required. 2. Please provide an additional normal phone number for appointments, so that mobile users do not have to pay the 0800 charge. On one occasion I was held up by traffic and wanted to let the clinic know that I would be late. I was on hold for about 40 minutes waiting to speak to someone and it will have cost me several pounds in extra phone charges.