"Wonderful Care from EPAS"

About: Southern General Hospital / Gynaecology

(as the patient),

I recently went through IVF (Egg Donation), I was thrilled to find out I was pregnant but sadly at ten weeks I miscarried.

I knew at some point I would have to be seen at my local EPAS (Early Pregnancy Assessment Service) but was dreading the visit.

I had experienced very bad treatment at another EPAS, in another health authority, and thought I was in for the same thing.

But the staff at the Southern General in Glasgow have been fantastic. From my first visit there over 5wks ago they have treated me with compassion and respect and took time to listen to me. Everyone that has saw me has offered me words of comfort and encouragement, the receptionist even went out of her way to help myself and my partner find out about bus routes to and from the hospital.

They are a great team and I would like to take this opportunity to thank them officially.

And if their manager gets the chance to read this I would like to suggest that their wonderful team deserves some kind of special recognition for the outstanding service they provide.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

All of the staff in service at the Southern General EPAS Team will be delighted to read your very thoughtful remarks.

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