"Horror and Dismay"

About: National Hospital for Neurology & Neurosurgery, Queen Square

Anything else?

I have been trying for over an hour just to simply find out which ward my mother is on but have met nothing but automated messages or rude switch board operators. I can not believe how unprofessional the staff I have spoken with thus far have been and I'm now worried what treatment my mother must be getting! Simply unbelievable and I'm totally disgusted.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from National Hospital for Neurology & Neurosurgery, Queen Square

As a Trust we take patient comments extremely seriously and would be grateful if you could make contact with us so that your concerns can be investigated. Please contact our Patient Advice and Liaison Service on 020 3447 3042 or by email to pals@uclh.nhs.uk. In the meantime we will look into the concerns you have raised based on the information provided above.

Updates, changes and questions related to this story