"recent bad press reports"

About: Royal Surrey County Hospital

Anything else?

My mother has been an outpatient in the eye department for the past 18 months. During that time she has been seen monthly and only twice has her visit taken 3 hours plus, the first time wad her first visit, and the second was her last when we were out in 3 hours after a 4 hour appointment as she was starting New treatment. I have the utmost respect and praise for her Consultant and all the staff who have delivered treatment with care and compassion on every visit, and who have saved the sight of so many people with macral degeneration, without which they would go blind. On behalf of my mother thank you.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Surrey County Hospital

Many thanks for taking the time to share your mother's recent experience with us. This is an area which we are currently working to improve the service on, so thank you again for taking the time to review this service. I have passed your feedback on to the manager to ensure that the consultants and members of staff in the department receive this praise. Best wishes, Royal Surrey County Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story