"Ongoing ear problem, emergency and general..."

Anything else?

I have visited this unit several times over the past four months with an ongoing ear problem. Each time I have had an appointment I have been seen on time. The one time my appointment was changed my consultant arranged to see me at a time that suited me, and at the appointment I was given the reason for the change of appointment and a genuine apology. Through-out any treatment, referral, tests, and information giving appointments I have been treated with the utmost respect and spoken to as an individual - I have commented that this is the best department in QMC, and one that could be the bench mark for the hospital - and believe me I know this hospital very well. I have found that the attitude of the reception staff, nurses, Drs and other staff to be very pleasant and professional at all times. I am very grateful that the department have met and, at times, exceeded my expectations of care as I have had a difficult time with ear infections and have also been seen as an emergency case as well as with routine appointments. I must comment that two of the doctors have been exceptional, I can't praise them highly enough. If I was a general nurse I would work in this department. Thank you to all the department for their continued support and exceptional care. This department is a glowing example of how NHS should execute dignity and care for patients. Moira Delaney-Banach