"Bad experience at Westminster & Chelsea Hospital"

About: Chelsea & Westminster Hospital

Anything else?

It is sad to think that after having waited for 4 hours in the walk-in centre of Westminster & Chelsea Hospital, I was discharged with an ear blocked and a spray to cure it. One part of my head was completely numb and I felt so disorientated I had to be accompanied by my husband. It has been this morning Wednesday 18 Dec-13. The lady doctor saw me at around 12:00 and the actual meeting lasted 3 minutes. I have just arrived home after having paid for a private doctor , my ear is now completely unblocked and I feel wonderful. The lady doctor at the Westminster and Chelsea hospital was an un-compassioned, cold woman with an awful attitude. I am lucky that I can pay for a private doctor otherwise I will still be suffering at home.

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Response from Chelsea & Westminster Hospital

Hello, Thank you for your feedback. Providing a good patient experience is important to us and it would be helpful to have more details so we can investigate the experience you have reported. If you would like PALS to facilitate this, please contact our Patient Advice & Liaison Service at pals@chelwest.nhs.uk Kind Regards Patient Advice and Liaison Service Chelsea and Westminster Hospital NHS Foundation Trust

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