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"I am now very close to feeling 100% again"

About: Locala Community Partnerships CIC / Locala MSK muscles, joints & bones

(as the patient),

After requesting a referral to this service (physiotherapy) I didn't have to wait too long for my first appointment. The staff were friendly and informative throughout my treatment, and identified my problem quickly.

I was involved at every step, in every decision, and my treatment progressed well despite my problems having been long-standing.

By the end of my treatment, I felt a lot better than I had in ages, and I felt the advice for continued self treatment was good. I am now very close to feeling 100% again.

Before being discharged, my physiotherapist and I agreed that no further information from the service was required or likely to be beneficial. I felt I was in control of my care, and was able to progress at a comfortable pace. Very good service.

My only suggestion for improvement would be to hire more professionals, as I sometimes had to wait a couple of weeks for an appointment that should have been only a week away ideally. But the current staff are doing very good, especially those who treated me.

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Responses

Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships 10 years ago
Louise Thornton
Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit,
Locala Community Partnerships
Submitted on 22/02/2014 at 19:18
Published on Care Opinion on 23/02/2014 at 09:32


picture of Louise Thornton

Thank you reader983 for taking the time to post on Patient Opinion. It is great to hear you are feeling close to 100% especially as you say it had been a long standing problem.

Also it’s great to hear that our staff are working with their patients every step of the way, decisions are jointly made, resulting as you say in a really good experience.

I have passed your comment about staffing to our operational manager, we appreciate such honest feedback and will endeavour to address this as soon as we can.

Louise Thornton

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