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Ophthalmology department

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"Ophthalmology department"

About: Lincoln County Hospital

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I would like to make other patients aware of my unfortunate experience I had as a patient at this hospital. The doctors attempting to treat my condition are incompetent, on two occasions completely misdiagnosed my condition. Once diagnosed I was given no indication whatsoever as to what treatment i would receive. The appointment booking systems is shocking...4 times in the space of a month was my appointment cancelled. When i finally attended my appointment i was asked why i had come to the hospital. When phoning up to complain about the service one member of staff put the phone down on me. I will be making a formal complaint to the appropriate governing bodies regarding my experience. 0 stars from me!

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 19/12/2013 at 10:00
Published on Care Opinion on 20/12/2013 at 09:22

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Dear Mr. McIntyre-Ure - I am so sorry to read about your experience; your disappointment is evident. I note you have said you will be submitting a formal complaint and we will of course do all we can to respond to this; in the meantime I am also concerned that from your account you have still not had the treatment you were expecting. I have passed this onto the team and asked them to investigate; if you would like to contact me directly at: jennie.negus@ulh.nhs.uk I will help in any way that I can and would be able to feedback to you personally. Once again I am very sorry but hope we can resolve these issues for you.

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Response from Lincoln County Hospital 10 years ago
Lincoln County Hospital

Submitted on 19/12/2013 at 11:22
Published on nhs.uk on 20/12/2013 at 03:00

Dear Mr. McIntyre-Ure - I am so sorry to read about your experience; your disappointment is evident. I note you have said you will be submitting a formal complaint and we will of course do all we can to respond to this; in the meantime I am also concerned that from your account you have still not had the treatment you were expecting. I have passed this onto the team and asked them to investigate; if you would like to contact me directly at: jennie.negus@ulh.nhs.uk I will help in any way that I can and would be able to feedback to you personally. Once again I am very sorry but hope we can resolve these issues for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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