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Caring, compassionate and professional staff

Story from nhs.uk

"Caring, compassionate and professional staff"

About: Pilgrim Hospital

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I went in for a scan for a suspected miscarriage at 10 weeks to the Early Pregnancy Unit. For the receptionist to the staff nurse, to the sonographer to the doctor on the ward, everyone was compassionate, caring and professional. There was real empathy for my situation, yet it always remain dignified and professional. I never felt rushed, staff were attentive and explained everything needed. Thankyou

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 19/12/2013 at 10:04
Published on Care Opinion at 15:28

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Thank you so much for your feedback; especially at such a worrying time - the staff in EPAU are very skilled and caring as you have described and I know they will appreciate your feedback too. With our thoughts and best wishes, thank you again.

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Response from Pilgrim Hospital 10 years ago
Pilgrim Hospital

Submitted on 19/12/2013 at 13:05
Published on nhs.uk on 20/12/2013 at 03:00

Thank you so much for your feedback; especially at such a worrying time - the staff in EPAU are very skilled and caring as you have described and I know they will appreciate your feedback too. With our thoughts and best wishes, thank you again.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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