"Survived the surgery but aftercare appalling"

About: St Mary's Hospital (London)

Anything else?

I did not have the “positive experience” promised. Nor did I feel “supported or respected throughout “ I barely felt acknowledge as a human being, apart from one nurse I was otherwise treated as an inconvenience rather than a person, no one called me by my name but referred to me as patient in bed number ? I will be submitting a formal complaint when fully recovered. Had I any idea of the nature and quality of "care" offered I would have gone elsewhere. I was vulnerable, scared and left for hours sweating in pain following a long major operation, it was a traumatic and frightening experience and very upsetting experience.

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very concerned to read of your experience. This is not the service we aim to provide and we sincerely apologise for the distress caused. It is important that we have the opportunity to investigate your concerns and you indicated you would be making a formal complaint. We hope you are making good progress following your surgery and look forward to hearing from you. Please contact our PALS service if you require any help or advice: pals@imperial.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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