"The gasto team are fantastic, ..."

About: West Middlesex University Hospital

(as the patient),

What I liked

The gasto team are fantastic, been in and out for over 2 years and completely trust the consultants and registrars. Nurses are fantastic and very sympathetic and always ready to help..!!

What could be improved

Health care assistants, some are extremely rude and un sympathetic to your needs, many a times the elderly ladies are waitin for half hr plus for a bed pan, its unacceptable.

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Response from West Middlesex University Hospital

Thank you for taking the time to give feedback on your experiences at our hospital.

We were pleased to hear about your very positive experience with our gastro team. Your comments have been passed on to this team.

We have passed you comments on to the relevent senior staff regarding your feedback on health care assistants. However, for us to be able to investigate in any detail we would suggest that you might like to speak to our PALS (patient advice and liaison) team who can be contacted by calling 020 8321 6261 or emailing pals.service@wmuh.nhs.uk

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