"Length of time between Eye appointments"

About: Essex County Hospital

Anything else?

I agree with the person above re eye appointments. I was given appointments for a field test and seeing the Consultant on the same day in February 5 hours apart and I live 16 miles away so cannot go home inbetween. I was treated like a nuisance when I queried it at Reception in September on a different visit and told I would be sent another date closer together when they had time to look at it. The appointments came for May! That is now 10 months after my last test instead of the 6 the Eye Consultant requested.

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Response from Essex County Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the service manager to contact you. Could you email me, using the reference “Ophthalmology at RDEEB-Essex County Hospital at 13/12/2013”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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