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The efficiency of the staff

Posted By Scottish Mum

"The efficiency of the staff"

About: East Surrey Hospital / Accident and emergency NHS Lothian

(as the patient),

I was taken ill on a flight from Edinburgh to Gatwick and was taken by ambulance to E Surrey Hospital. From the first contact with A&E staff to the Staff Nurse ho discharged me I have nothing but admiration and thanks to the wonderful staff.

My husband stayed with me overnight and was made comfortable and made very welcome. He was served with endless cups of tea by Barry. Thank you again.

I'm now home and recovering with the help of Lothian Health Board

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 17/12/2013 at 16:41
Published on Care Opinion at 17:42

picture of Ian Mackenzie

Dear Scottish Mum

Thank for taking the time to post such a positive story about your recent experience at East Surrey Hospital. I'm glad that although you were someway from home we were able to provide care for both your husband and yourself and I will pass your comments onto the A&E team.

KInd regards

Ian

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Response from Customer Relations and Feedback Team, NHS Lothian 9 years ago
Customer Relations and Feedback Team
NHS Lothian

Submitted on 21/07/2014 at 14:24
Published on Care Opinion at 16:43

Dear Scottish Mum

I am sorry for the delay in responding. I do hope you had a speedy recovery with NHS Lothian.

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