My experience: TRAQS service is outstanding.
At a visit to my GP in early August I required help with a hearing problem and was told that the relevant proformer would be completed. In October I enquired at my GP practice if this had been done. I was told that the documents had been completed in early August.
In late October I again followed this up and was advised to contact TRAQS (I had never heard of them). However, I rang and spoke to the most friendly, helpful, efficient and professional lady and was told that TRAQS had no trace of me. Give me a few minutes and I will contact your GP practice manager, she said.
A few minutes later she contacted me again and said she had located the missing documents - still at the GP practice, and had arranged for them to be sent to TRAQS (she had also arranged an apology from the practice).
Four days later a call from TRAQS to tell me the paper work had arrived, and I was given all the information regarding my choices.
I asked to be seen at Specsavers, Wellington, and was connected at once to Specsavers to make an appointment. The service at Specsavers Wellington was efficient, friendly and very professional.
"TRAQS service is outstanding"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Dodge93 (as ),
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