"Why don't they answer the telephone?"

About: Ipswich Hospital

Anything else?

I have been referred for an appointment in the Cardiology Department. I am unable to attend the appointment I have been given. The letter gives me a number to call to change the appointment. I have been calling for two days to change the appointment, and not once has the telephone been answered. This morning, I rang for an hour consistently, and the call was not taken. What am I to do? Nobody is available to advise me.

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Response from Ipswich Hospital

We are so sorry to learn of this poor experience. We are not sure how this problem has arisen as the team have been there all day but it has been busy. Would you be kind enough to try ringing again now? The team are waiting for your call. Just to confirm the number is 08458 400200 and colleagues will be here until 8pm this evening, and in from 8am in the morning.

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