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Seen quickly, given compassion and close to home

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"Seen quickly, given compassion and close to home"

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Received great service yesterday evening. My toddler suffered a head injury and the senior Sister on duty was excelllent. Gave us great advice and also reassured us. Even gave my son a bear for being brave (donated by local Freemasons before people fear NHS resources may be being wasted!). Folkestone's walk-in centre is brilliant and far better to take a toddler to than a major A&E like Ashford. Folkestone is quiet, local and doesn't have the frightening drama of a major A&E.

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Response from Royal Victoria Hospital Folkestone 10 years ago
Royal Victoria Hospital Folkestone

Submitted on 11/12/2013 at 11:21
Published on nhs.uk on 12/12/2013 at 03:00

Hello, thank you for taking the time to tell us about your positive experience at the walk-in centre. We hope your child is on the mend. Your comments have been shared with the team there, and they are really pleased that you feel you received a great service. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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