"Excellent care on Ocelot Ward"

About: Medway Maritime Hospital

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I cannot praise the staff on Ocelot ward highly enough. I was recently admitted following a planned operation and was slightly apprehensive given the bad press the hospital has recently received. The care I received was great and the staff are a real credit to the hospital. The same can be said of the care I received in Recovery following my operation, the nurse was so calm and reassuring. Thank you everyone. My only criticism was with a member of staff in POCU, not approachable and totally unsympathetic, the last thing you need is to be ignored when you are are apprehensive about an impending operation.

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Responses

Response from Medway Maritime Hospital

I’m really pleased to hear that you were happy with the care you received on Ocelot ward, I will inform the rest of the team. As for the treatment you received in the POCU, I am disheartened that you felt you were ignored and had little reassurance from the member of staff in question. I will be sure to follow this up with the relevant senior sister who will address this with the team. Thank you for your comments. Debbie Raher, Senior Sister Ocelot Ward

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