"Inordinate waiting times and poor co-ordination of..."

Anything else?

Both for my initial check-in and subsequent appointment arrangement there were queues extending around the corner to the entrance of Outpatients. Then there was a malfunction of the dictation system leading to a further delay. Knowing how much time to purchase for pay-and-display car park is anybody'd guess and a stupid idea. Having only one person on reception at 08:30 is woeful management and the inability to resolve the recording system left the plaster room empty whilst nurses sought an alternative dictating machine. On this form Outpatients doesn't appear in your pick-list!