About: University Hospital Aintree

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My mum is a regular visitor to the A&E department as she Self Harms, when she visited tonight, she was met by a rude doctor who told her she was selfish, and it was attention seeking behaviour. My mum was extremely upset by this. He had absolutely no right to say this. Your staff need to learn a thing or two about Mental Health and read people note's before they treat patients, My mum is a human being and she deserves to be treated with respect like everyone else who walks through the door. Staff nurse was also rude who then went on to call her a liar. I would not recommend this hospital to anybody requiring treatment. Despicable behaviour from the Doctor and the nurse. If they don't like dealing every aspect that comes with nursing they need to take up another job. I will not let this drop I'll be in touch with my mum's nurse who is associated with your hospital. Shame on you all.... Your staff need to get back to Medical School.

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Response from University Hospital Aintree

We are sorry to hear about your mother's experience in our Accident and Emergency department. If you wish to take this further, our Customer Service team can help. They can be contacted by emailing customerservice@aintree.nhs.uk, by calling 0151 529 3287/2400 or by writing to: Customer Services department Aintree University Hospital NHS Foundation Trust Lower Lane Liverpool L9 7AL Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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