"Emergency care"

About: Alexandra Hospital / Urology West Midlands Ambulance Service NHS Foundation Trust Worcestershire Royal Hospital / Accident and emergency

(as the patient),

After much argument I finally caved in and called an Ambulance due to terrible lower left rear back pain. The Ambulance paramedics arrived in no time and; looked after me, they treated me with good grace and were very, very professional. They took me to Worcester Royal A&E dept. The staff there were brilliant, superb, beyond any words of praise I know. They treated me superbly from beginning to end and any when I was dealt within a timely manner. After several hours in the A&E dept I was placed in the CDU where I was told that I had in fact a left Kidney Stone and I would need to go the the Alex in Redditch where Urology is based. Again the staff were brilliant, superb, professional and super courtious. On attending the Alex a few hours later, the same, superb staff, professional at every approach. An over night stay resulted in the stone being passed and no residual effects of note.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Thank you for your feedback and I hope you are recovering well.

We would be happy to share your comments with the attending crew. If you would like to do this I would be grateful if you would consider contacting the Patient Experience Team on 01384 246370 or via email at compliments@wmas.nhs.uk

kind regards


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Response from Worcestershire Acute Hospitals NHS Trust

Thank you so much for taking the time to post you online feedback. I am pleased you had a wonderful experience and journey through our departments.

I am glad to hear you are on the road to recovery now! If not you know where we are!

Merry Christmas, Lisa Spencer, A&E Ward Sister

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