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Eye department outpatients

Story from nhs.uk

"Eye department outpatients"

About: Conquest Hospital

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I was very impressed by the friendliness of everyone I met, the consultant was very conscientious and sent me off for a test at once when I expressed anxiety about a symptom and saw me at once after the test, explained everything very well. Indeed it was a perfect example of the ideal appointment. The only downside was they didn't realise I was to have a fields test (list lost?) but when I insisted I was to have one, they searched and found it was so.

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Responses

Response from Conquest Hospital 10 years ago
Conquest Hospital

Submitted on 07/01/2014 at 12:27
Published on nhs.uk on 08/01/2014 at 03:00

Thank you very much for expressing your appreciation of the standard of care you received at your Ophthalmology appointment at the Conquest Hospital. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with all the staff concerned and apologise for our delay in posting a response.

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