"So much is said about the short ..."

About: East Surrey Hospital

(as the patient),

What I liked

So much is said about the short comings of the East Surrey Hospital, I thought you might like to publish a copy of my letter I sent to several Visually Impaired friends:-

I arrived home from the East Surrey Hospital at about 4pm yesterday, seemingly, none the worse for wear. I went into the operating theatre at 9am and when I woke the nurse said "it's 10:15 John" I felt so well I could have walked out of the recovery room.

I stayed in for almost a week, the care and treatment was superb, I am sure the Isfield ward sister would have surpassed the qualities of Florence Nightingale. Had it not have been for my sight loss I could almost say I enjoyed my stay. I suppose it depends on what type of person you are but I got so embarrassed having to ask for help and explaining my lack of sight, almost, every time I was approached. I very quickly learnt the difference between Visually Impaired and Vision Impaired, in fact I began to think it would have been better to have "BLIND" tattooed on my forehead. (smile). It's a nuisance / problem how undetectable the condition is to sighted people but I do understand.

I was lucky to be on a ward with 4/5 guys having good senses of humour, hence I am now nicknamed "Johnny Nine Toes Mason" I think they all helped to keep me sane.

Well! yet another ordeal over - what next I ask?

Story from NHS Choices

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Response from East Surrey Hospital

Firstly apologies for the delay in responding to your contribution.

Thank you very much for your very kind comments, the Trust is delighted that you were pleased with the care you received.

We are also very grateful for the time you have taken to express your appreciation. Our staff often work against considerable pressure and it is therefore of great importance to acknowledge their good work. We will therefore ensure that those concerned receive a copy of your comments.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful