"Clinic waiting times and missing records"
About: Southend Hospital Southend Hospital Westcliff-on-Sea SS0 0RY
Posted by B***********r
I have been attending the Eye Clinic for many years now, with Glaucoma, I have only on one occasion, ever been seen within 30 mins of my appointment time. Once, actually been the last patient, with doctors going home, I had been forgotten. This last time, my appointment was 15.10pm, like many others attending I had long a delay in being seen, I waited until around 17.35pm to be seen (only to find my records were not available to the doctor). Also there were so many patients in the waiting room I counted at one point at least 12 having to stand, some very elderly, surely more chairs are not an issue. I would like to point out that this was no fault of the staff or doctors, their work load is horrendous in this department. Its akin to a cattle market. Recently my wife had an operation in the hospital and received excellent attention and care, so why oh why is the eye department so poorly funded and manned.